Call us now on 0131 229 6633

Complaints Procedure

POLICY FOR HANDLING PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

If patients are not satisfied with the result of our procedure then a complaint may be made to:

NHS Complaints:

NHS Lothian
Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG
0131 536 3370

Scottish Public Services Ombudsman

Freepost SPSO
0800 377 7330

Private Complaints

The Dental Complaints Service – 08456 120 540

 

01/02/2018                                                                                                               
TO BE REVIEWED 01/02/2019

Contact Form

Please complete the form below and a member of our staff will be in touch shortly.

Emergencies

If your teeth are causing you pain you shouldn't put up with it. Contact us as early as possible so that we have the best chance of fitting you in on the same day.

For out of hours emergencies please call our practice number for instructions.

Our address

Haymarket Dental
264 Morrison Street, Edinburgh
EH3 8DT | View larger map »

Opening hours
Monday: 8.30am - 5.00pm
Tuesday: 9.00am - 7.15pm
Wednesday: 9.00am - 5.00pm
Thursday: 9.00am - 7.00pm
Friday: 9.00am - 5.00pm

Content

Contact Form

Please complete the form below and a member of our staff will be in touch shortly.